This practical course will give you opportunity to build skills and confidence to manage conflict in the workplace, with both individuals and teams. The workshop will enable you to develop your own personal ‘toolkit’ to deal with difficult situations in the workplace and show you how to generate positive outcomes and build personal and collective responsibility.
This course is aimed at supervisors and managers, working at any level or experience who manage individuals and teams and need to give feedback, or deal with team conflict and dynamics.
This is a practical, refreshing approach to giving feedback and communicating with other people that will allow you to develop constructive relationships, minimise conflict and achieve positive results.
GOOD NEWS! Whilst you will have opportunity to practice the knowledge and skills learnt on this workshop, we DON’T DO ROLE PLAY! Instead we take a more collaborative approach to expand and embed your learning.
We only work with small group sizes, giving delegates opportunity to personalise the session to meet their own needs.
The course will cover:
After the workshop delegates will:
Karen provides coaching and professional development services to the not-for-profit, education and business sectors. Karen is a qualified executive coach with over 20 years’ experience of managing teams. She specialises in developing leaders and teams to build better resilience, productivity, interpersonal and communication skills for improved team and organisational effectiveness. She has a friendly and informal approach, whilst maintaining a clear focus on achieving business outcomes.
The Course will run from 10am – 4.30pm. Includes lunch and refreshments.