WorldHost Customer Service Training

Delivered by Shipley College
23 Jan 20 - 30 Jan 20

WorldHost* Customer Service Training leading to a City & Guilds Level 2 qualification.

  • 9:30 am - 4:30 pm
  • £0

2 day FREE training course – Thursday 23rd January & Thursday 30th January 2020, 9.30am – 4.30pm (attendance on both days is essential)

Venue – Airedale Enterprise, Sunderland Street, 
Keighley BD21 5LE

WorldHost* trained staff from Shipley College will be delivering the principles of customer service at Airedale Enterprise training venue in Keighley.

We are offering businesses the opportunity to give your customer facing staff and volunteers the skills and knowledge necessary to deliver excellent customer service giving your business the excellent reputation it deserves.

Benefits of the course:-

  • Increased revenue & repeat business
    • Better communication between staff and customers
    • Improved internal communications 
    • Increased staff motivation and therefore reduced staff turnover and absenteeism 
    • Higher quality assurance ratings and improved scores on sites like TripAdvisor

What the course covers:-

  • The role of ALL staff in delivering outstanding Customer Care
    • Giving first positive impressions
    • Communication and listening skills to create excellent rapport with customers 
    • ‘Going the extra mile’ 
    • Generating more revenue for your business through customer service excellence

Who is the courses aimed at:-

Any member of staff that has day to day interaction with customers such as:- 
• Retail assistants 
• Reception staff 
• Supervisors 
• Department Heads 
• Directors

Businesses that train 50% of their front line staff using any of the WorldHost programmes can apply to become a WorldHost Recognised Business – a national badge of excellence that allows them to display the WorldHost logo on their website and marketing materials, and receive a plaque to display in their business. Towns, cities and tourist resorts that train 25% of businesses to WorldHost Recognised Business standards can also apply to become WorldHost Recognised Destinations and build their profile as a tourist destination.

WorldHost customer service training has been used to train over 200,000 people in the UK, including tens of thousands of volunteers and staff at major events such as the London 2012 Olympic Games and Paralympics.

To Book a Free place book on eventbrite or for more information call or email on 01535 607775

*WorldHost is a registered trademark of go2 Tourism HR society. Used under license.

Trainer Shipley College

Delivered by one of our associates

Additional Info

2 day FREE training course – Thursday 5th & Thursday 12th December 2019, 9.30am – 4.30pm (attendance on both days is essential) The Course will run from 9.30am – 4.30pm. Includes refreshments