WorldHost* Customer Service Training – 2 day fully funded course

WorldHost* Customer Service Training leading to a City & Guilds Level 2 qualification

FULLY FUNDED – 2-day training course – 9.00am – 4.00pm.

Monday 20^th June & Thursday 23^rd June 22

Contact 01535 607775 to book a place or email wendyspencer@airedaleenterprise.org.uk

Venue – Airedale Enterprise Services, Sunderland Street, Keighley BD21 5LE

WorldHost* trained staff from Shipley College will be delivering the principles of customer service at Airedale Enterprise Services training centre in Keighley.

We are offering locally based businesses & organisations the opportunity to give your customer facing staff and volunteers the skills and knowledge necessary to deliver excellent customer service giving your business the excellent reputation it deserves.

Benefits of the course: –

Increased revenue & repeat business

Better communication between staff and customers

Improved internal communications

Increased staff motivation and therefore reduced staff turnover and absenteeism

Higher quality assurance ratings and improved scores on sites like TripAdvisor

What the course covers: –

The role of ALL staff in delivering outstanding Customer Care

Giving first positive impressions

Communication and listening skills to create excellent rapport with customers

‘Going the extra mile’

        Generating more revenue for your business through customer service  excellence

Who should attend:-

Reception staff

All Customer facing staff

All Call centre staff

Internal staff that deal with internal & external departments and organisations

Team Leaders/ supervisors

Department Heads/Directors

Businesses that train 50% of their front line staff using any of the WorldHost programmes can apply to become a WorldHost Recognised Business – a national badge of excellence that allows them to display the WorldHost logo on their website and marketing materials, and receive a plaque to display in their business. Towns, cities and tourist resorts that train 25% of businesses to WorldHost Recognised Business standards can also apply to become WorldHost Recognised Destinations and build their profile as a tourist destination.

WorldHost customer service training has been used to train over 200,000 people in the UK, including tens of thousands of volunteers and staff at major events such as the London 2012 Olympic Games and Paralympics.

WorldHost® is a registered trademark of go2 Tourism HR Society. Used under license.

To Book a place please email wendyspencer@airedaleenterprise.org.uk or call 01535 607775