WorldHost* Customer Service Training leading to a City & Guilds Level 2 qualification
FULLY FUNDED – 2-day training course – 9.00am – 4.00pm.
Monday 20th June & Thursday 23rd June 22
Contact 01535 607775 to book a place or email firstname.lastname@example.org
Venue – Airedale Enterprise Services, Sunderland Street, Keighley BD21 5LE
WorldHost* trained staff from Shipley College will be delivering the principles of customer service at Airedale Enterprise Services training centre in Keighley.
We are offering locally based businesses & organisations the opportunity to give your customer facing staff and volunteers the skills and knowledge necessary to deliver excellent customer service giving your business the excellent reputation it deserves.
Benefits of the course: –
Increased revenue & repeat business
Better communication between staff and customers
Improved internal communications
Increased staff motivation and therefore reduced staff turnover and absenteeism
Higher quality assurance ratings and improved scores on sites like TripAdvisor
What the course covers: –
The role of ALL staff in delivering outstanding Customer Care
Giving first positive impressions
Communication and listening skills to create excellent rapport with customers
‘Going the extra mile’
Generating more revenue for your business through customer service excellence
Who should attend:-
All Customer facing staff
All Call centre staff
Internal staff that deal with internal & external departments and organisations
Team Leaders/ supervisors
Businesses that train 50% of their front line staff using any of the WorldHost programmes can apply to become a WorldHost Recognised Business – a national badge of excellence that allows them to display the WorldHost logo on their website and marketing materials, and receive a plaque to display in their business. Towns, cities and tourist resorts that train 25% of businesses to WorldHost Recognised Business standards can also apply to become WorldHost Recognised Destinations and build their profile as a tourist destination.
WorldHost customer service training has been used to train over 200,000 people in the UK, including tens of thousands of volunteers and staff at major events such as the London 2012 Olympic Games and Paralympics.
WorldHost® is a registered trademark of go2 Tourism HR Society. Used under license.
To Book a place please email email@example.com or call 01535 607775